Convert More Calls IntoScheduled Appointments

"Thank you for calling [Shop Name], this is [Your Name]. I heard you were in an accident - are you okay?"

[Wait for response - show empathy]

"I'm glad you're alright. I know this is stressful, but we're here to help make this as easy as possible. Let me get some quick information..."

"What's your name?" [Get name]
"And your phone number in case we get disconnected?" [Get phone]
"Can you tell me what happened?" [Listen, take notes]

"Is the vehicle safe to drive?"
- If NO: "We can arrange towing right now. Where is the vehicle?"
- If YES: "Great, when would you like to bring it in for a free estimate?"

"Have you filed an insurance claim yet?"
- If NO: "No problem, we can help you with that when you come in."
- If YES: "Perfect, what insurance company? We work with all of them."

"I have an opening [TODAY/TOMORROW] at [TIME]. We'll do a complete inspection, take photos for your insurance, and get you a rental car if needed. The estimate is completely free and takes about 30 minutes."

"Does [TIME] work for you?" [Book appointment]

"Perfect! I have you scheduled for [DATE/TIME]. We're located at [ADDRESS]. You'll want to bring your driver's license, insurance card, and registration. We'll handle everything else."

"Do you have any questions?"

"We'll see you [DATE/TIME]. And [Name], don't worry - we'll take great care of you and your vehicle."